The Republic of Azerbaijan is going through a rapid transformation under the dynamic leadership of President Ilham Aliyev. To facilitate the citizens of the country, the Azerbaijani government has changed the administrative services to a larger extent and adopted an e-government model. The launch of the Azerbaijani Service and Assessment Network (ASAN) model has provided the citizens easy access to get passports, ID cards, driving license and other important documents easily, rapidly and in a transparent way. In this regards, people have access to a one-stop shop, ASAN. These services are available online and citizens could also visit service centers throughout the country. The people of Azerbaijan are getting these services in cities, online at their homes and at workplaces besides in the mobile offices across the country. Azerbaijan has tremendously progressed in the fields of Science and Technology and IT sector.
The initiative is being implemented on the great initiative of President Ilham Aliyev, who has transformed every sector of his beloved country especially economically, socially and politically. The country is achieving new horizons in socio-economic development by adopting latest technology. Under the guidance of President of Azerbaijan, State Agency for Public Service and Social Innovations is playing a vital role to facilitate the people. In order to enhance quality of services in the country, a new e-service was launched commonly known as ASAN. The ASAN initiative has enhanced smoothness, transparency and efficiency of the government organizations to address the pubic issues by creating a one-stop shop for a wide range of state services. ASAN’s basic objectives are to reduce extra expenses and loss of time by citizens, upgradation of professionalism, strengthening the confidence of masses towards the state institutions and ensuring large-scale use of IT services and digital tools. So far over four million people in Azerbaijan have used ASAN services.
The important component of ASAN service is to improve the relationship between government functionaries and the citizens so that the public can get all the required services in an easy and congenial environment. ASAN is run by a chairman and is appointed by the President of the country. The main administrative stakeholder of ASAN is the State Agency for Public Service and Social Innovations, which is responsible for ASAN functions. It is worthy mentioning that after the end of the soviet era, Azerbaijan under the command of the great visionary National Leader and the then President late Heydar Aliyev, succeeded on many fronts resulting in the large-scale reconstruction and national development of the independent country. Now under the leadership of incumbent President Ilham Aliyev, Azerbaijan has achieved numerous milestones towards the national development, liberation of occupied territories and national integration during the last two decades. President Ilham Aliyev has proven his abilities and capabilities to take his country to new heights at the national and international levels.
The aim of ASAN service centers is to make it ensure the realization of the services provided by the state institutions in a uniformed and coordinated way. As per the directives of the Azerbaijani authorities, the functioning of the centers is based on the principles of cooperativeness, transparency, ethical behavior, responsibility, and comfort. The State Agency of Public Service and Social Innovations, different concerned Ministries, the volunteers and the citizens of Azerbaijan using the service are its main stakeholders. Thousands of young volunteers have become active part of ASAN and they are helping those citizens who are unable to fill the applications or who cannot visit the ASAN centers. The e-services under ASAN are being used as a connection between government departments and people in a more efficient and transparent way. ASAN provides dozens of services and thousands of volunteers are involved in this process. So far, thousands of citizens have been served through the Mobile ASAN Service. The call centers have received tens of thousands of calls by the needy people for the resolutions of their issues and grievances. Most-used services which are benefitting the people across Azerbaijan include issuance and renewal of passports, issuance and renewal of identification cards, wedlock registration and renewal of driving licenses. The people of Azerbaijan are very much satisfied with the services provided by the government under the project ASAN. In conclusion, we can say that President Ilham Aliyev is playing an important role in building a new Azerbaijan. He has proven his abilities and capabilities to take his country to new heights in every sphere of life.
