Baku, November 1, 2024 – The Europe Today: The COP29 Azerbaijan Operating Company has introduced a dedicated COP29 Call Centre, providing vital information and assistance to participants in advance of the COP29 conference. This service marks a significant first for COP events, offering a structured, user-friendly platform to manage a range of inquiries relating to the conference.
Launched today, the COP29 Call Centre will assist attendees with comprehensive information on the organizational and technical details of the event, ensuring seamless participation and a positive experience. Available through multiple digital channels, the service covers essential topics such as accreditation, GZ ticketing, transportation, accommodation, health and security protocols, and logistical arrangements. In addition, accessibility information for the event venue and other relevant locations will be provided, reflecting a commitment to inclusivity.
Accessible via telephone, live chat on the official COP29 website, WhatsApp, and Telegram, the Call Centre can be reached toll-free at *1029. It also includes advanced self-service options with an Interactive Voice Response (IVR) system and a chatbot for quick, automated responses.
Operating Hours for the COP29 Call Centre:
November 1-3: 08:00 to 20:00
November 4-23: 24/7
November 24-30: 08:00 to 20:00
This Call Centre aims to streamline support for COP29 participants, demonstrating Azerbaijan’s proactive approach to enhancing visitor experience and operational efficiency for the global climate summit.
